About Your Meter

Your gas meter is a measuring device, which keeps track of how much gas you’ve used.

Depending on where you live, your meter is read either by a meter reader via visual inspection, or with a technology known as “AMR,” or automated meter reading. AMR meters are read by vehicles equipped with special receivers which drive through neighborhoods within our service areas. The readings are automatically registered and your bill is calculated and mailed to your home.

How To Read Your Meter

There are two types of gas meters, clock and digital.

Clock: Read the four dials from left to right. Look at the dial on the far left and write down the lower number near the dial hand (0). The next dial shows the dial hand at "0". Write down the lower number (0). The third dial shows the dial hand between "0" and "1". Write down the lower number (0). The last dial shows the dial between "3" and "4." Write down "3". The reading for this meter is 0003.

Digital: With a digital meter, the numbers are read from left to right, such as 9 - 3 - 7 - 1.

Periodic Meter Changes

State law requires us to remove and replace gas meters every seven (7) years in Massachusetts. New England Gas Company is responsible for maintaining and repairing its meters, to ensure accuracy and safe operation. Our meter readers read gas meters on or around the same date every month, or every other month, depending on your account.

For Your Protection

Our meter readers wear company uniforms and carry identification to show you upon request. If you have any doubts about someone who claims to be a New England Gas Company meter reader or service employee, obtain the meter reader's employee number from his or her badge and call us for verification.

For Customers With Meters Read Manually

Our metere readers read gas meters on or around the same date every month, or every other month, depending on your account.

Calling In Your Reading

This direct dial service lets you avoid receiving an estimated bill. Look on your bill for the date of your next actual reading and call to record your meter reading before that date. Call us at 1-(800) 544-4944, then select Option 3 to call in your meter reading: