GET THE HELP YOU NEED
In Massachusetts, there are a number of assistance sources available for customers who need help paying their energy bills.
You may be eligible for "Special Protection" from termination of service. Your natural gas service cannot be shut off if you meet certain eligibility requirements. Information in the form includes:
Eligibility enrollment forms for Special Protections are sent to customers once a year, but you may request one by contacting our Customer Contact Center or print the form(s) listed below:Special Protections Form (updated: June 2011)
Arrearage Management ProgramIn addition to the Arrearage Management Program information found in the Special Protections Form, a summary of the program can also be found by clicking here: Arrearage Management Program Summary
Low Income Home Energy Assistance Agencies:
Massachusetts Good Neighbor Energy Fund
Administered by The Salvation Army, the Fund helps customers pay their energy bill, especially those in temporary financial crisis who may not qualify for other means of fuel assistance. The Massachusetts Good Neighbor Energy Fund is funded by utilities and utility customers across Massachusetts including New England Gas Company and its customers. If you would like to know how to apply for this program, or wish to donate, please call the Massachusetts Salvation Army at (800) 334-3047.