Need Assistance?

GET THE HELP YOU NEED

In Massachusetts, there are a number of assistance sources available for customers who need help paying their energy bills.

 

Special Protections

You may be eligible for "Special Protection" from termination of service.  Your natural gas service cannot be shut off if you meet certain eligibility requirements.  Information in the form includes:

• Financial Hardship Certification Request Form
• Age 65 and Older Protection Certification Form
• Third Party Notification Service Request Form
• Doctor Certification Form
• Supplemental Security Income Certification Form (required annually)
• and information on our Arrearage Management Program (AMP).

Eligibility enrollment forms for Special Protections are sent to customers once a year, but you may request one by contacting our Customer Contact Center or print the form(s) listed below:

Special Protections Form (updated: June 2011)

 

Arrearage Management Program

In addition to the Arrearage Management Program information found in the Special Protections Form, a summary of the program can also be found by clicking here: Arrearage Management Program Summary

Heating Assistance
If you are a Massachusetts resident whose household income falls within certain guidelines, you may qualify for assistance.  Call Citizens for Citizens (CFC) at (508) 679-0041 ( Fall River service area) or Self Help at (508) 226-4192 (North Attleboro service area) for information on payment assistance and energy conservation services.

 

 

Low Income Home Energy Assistance Agencies:

Fall River, Somerset, Swansea and Westport

Citizens for Citizens

(508) 679-0041

 

North Attleboro and Plainville

Self Help

(508) 226-4192

 

Massachusetts Good Neighbor Energy Fund

Administered by The Salvation Army, the Fund helps customers pay their energy bill, especially those in temporary financial crisis who may not qualify for other means of fuel assistance. The Massachusetts Good Neighbor Energy Fund is funded by utilities and utility customers across Massachusetts including New England Gas Company and its customers. If you would like to know how to apply for this program, or wish to donate, please call the Massachusetts Salvation Army at (800) 334-3047.

Click here to access the Massachusetts Good Neighbor Energy Fund Web Site: Massachusetts Good Neighbor Energy Fund

 

 

Other Resources

State Low-Income Energy Profiles and State Energy Assistance Application