Need Assistance?
Get The Help You Need
In Massachusetts, there are a number of assistance sources available for customers who need help paying their energy bills.
Important Information for Supplemental Security Income (SSI) Recipients
You may be eligible for "Special Protection" from termination of service. Your natural gas service cannot be shut off if you meet certain eligibility requirements. Eligibility enrollment forms are sent to customers once a year, but you may request one by contacting our Customer Contact Center or print the form(s) listed below: Special Protections Form (updated: June 2006)
Low Income Home Energy Assistance Agencies:
Fall River Citizens for Citizens (508) 679-0041
North Attleboro Self Help (508) 226-4192
Massachusetts Good Neighbor Energy Fund
Administered by the Salvation Army, the fund helps customers pay their energy bill, especially those in financial crisis who may not qualify for other means of fuel assistance. The Massachusetts Good Neighbor Energy Fund is funded by utilities and utility customers across Massachusetts including New England Gas Company and its customers. If you would like to know how to apply for this program, or wish to donate, please call the Massachusetts Salvation Army at (800) 334-3047.
Other Resources
In Massachusetts today, there are a number of programs that help residents who qualify manage their energy costs. These programs include fuel assistance, low-income energy rates and energy efficiency services. A group of the state’s utility companies have joined forces with the Massachusetts Community Action Program Directors’ Association (MASSCAP) and Low-Income Energy Affordability Network (LEAN) to promote the programs to qualifying households. The initiative is known as Energy Bucks. For more information, visit Energy Bucks at
www.energybucks.com
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