Appliance & Equipment Safety
Theft of Gas Puts Everyone at Risk
New England Gas Company is committed to providing natural gas to our customers in a safe and reliable manner. Stealing natural gas is a dangerous act which puts everyone at risk. Tampering with or bypassing a natural gas meter in order to obtain free natural gas is illegal and can be harmful to the perpetrator as well as to others. Theft of gas is a serious crime and New England Gas Company will make every effort to ensure that anyone caught stealing gas is prosecuted to the fullest extent under the law.
To report a possible theft of gas, you may call New England Gas Company at (800) 544-4944 in Massachusetts. All calls will be treated with discretion. You may also notify your local police department to report a possible theft of gas.
Look For The Gas Industry Certification Markings
Certain Older Gas Connectors May Be Dangerous
According to the U.S. Consumer Product Safety Commission, gas connectors are corrugated metal tubes used to connect gas appliances in your home to fuel gas supply pipes. Some older brass connectors have come apart, causing fires and explosions resulting in deaths and injuries.
These older brass connectors have a serious flaw in how their tubing was joined to their end pieces. Over time, the end pieces can separate from the tubing, and cause a serious gas leak, explosion or fire.
The U.S. Consumer Product Safety Commission notes that to their knowledge, these dangerous uncoated brass connectors have not been made for more than 20 years, but many of them are still in use. The older these connectors get, the greater the possibility of failure.
Although not all uncoated connectors have this flaw, it is very difficult to tell which ones do. Therefore, any uncoated brass connector should be replaced immediately with either a new plastic-coated brass or a new stainless steel connector. Connectors should always be replaced whenever the appliance is replaced or moved from its location.
Moving the appliance, even slightly, whether to clean behind it or to inspect its gas connector, can cause the complete failure of one of these older weakened connectors, possibly resulting in a deadly fire or explosion.
Do not move your appliance to check the connector!
WARNING: Only a qualified professional should check your connector and replace it if needed. Don't try to do this yourself!
If you suspect that your plastic pipe venting system may need to be inspected or replaced, contact a licensed heating contractor.
Additional information regarding hazards associated with these systems is available by contacting the contractor who installed your system or the following manufacturer's help lines:
Ultravent - (800) 758-3688
Plex-Vent- (800) 758-3688
Sel-Vent - (800) 848-2149
Keep Obstructions Away from Venting Systems
High efficiency furnaces, water heaters and other energy-saving appliances may have exhaust vents that exit your building through an exterior wall rather than through a chimney. These vents can become blocked in the winter months by snow and ice, which can affect the safe operation of the appliance. Therefore, please ensure that all snow, ice and other obstructions are removed from your venting systems.
Keep Your Meter Accessible
Using a Gas Range
Nothing cooks food better than a gas range, but
use your gas range to heat your home or apartment. This practice creates a serious fire hazard and puts you and your family at risk from dangerous carbon monoxide fumes. Your range was designed only to heat your food, not your home.
You should never hang clothing (or, anything else) from gas pipes, because the added weight of clothing (especially wet clothing being hung to air dry) can weaken or break joints or fittings, resulting in a gas leak.
Properly Store Flammable Products