Maintaining Gas Lines

Important Information About Our Natural Gas Distribution System
New England Gas Company is required under federal and state regulations to maintain natural gas service lines up to and including the gas meter. Qualified professionals monitor our distribution system every day to ensure it is operating safely and efficiently. Therefore, you may notice our technicians in your neighborhood. Anyone working on behalf of New England Gas Company is required to carry an identification badge at all times. Please call 1-800-544-4944 to verify an individual's status as a representative of the Company.

Important Information About Your Gas Service Beyond the Meter
Beyond the meter, the maintenance of any piping is the responsibility of the customer or property owner. Sometimes, a customer's piping may be underground.  If customers do not maintain their underground gas lines, the piping may corrode and leak, causing a potential safety hazard. This gas piping should be periodically inspected for leaks, and if metal, the pipes should also be inspected for corrosion.

Never Tamper With New England Gas Company Equipment
If you tamper with natural gas meters or piping assemblies, you endanger lives and property.  If you alter the natural gas equipment so that you can use gas without paying for it, you are subject to termination of service, legal prosecution or both.  People who do this are also raising the rates for other customers.  If you suspect someone is tampering with natural gas, call us immediately. Your call will be confidential.