Smell Gas

Who puts the smell in natural gas?
We do, because natural gas normally is non-toxic, tasteless, colorless and odorless. For your safety, we add a scent known as “mercaptan,” an acrid chemical, to our gas so that you will recognize it immediately, should there ever be a leak. Mercaptan makes natural gas smell like sulphur, or rotten eggs.

 

If you smell gas......

1.  Leave the building (home or business) immediately, taking everyone with you (including pets), and leave all doors and windows open behind you.  Don't re-enter the home to open doors and windows.

 

2 .  Do Not:

• use phones, computers, appliances, elevators or garage door openers
• touch electrical outlets, switches or doorbells
• smoke or use a lighter, match or other open flame
• position or operate vehicles or powered equipment where leaking gas may be present

3.  From a neighbor's home or nearby business, you can call New England Gas Company, 24 hours a day, 7 days a week.

• Don’t send us an e-mail, CALL US:
  Gas Leak Emergency numbers:
  (800) 936-7000
  Hearing & Speech Impaired: Dial 711
  

You can also call 911 who will contact your local fire department.  They will in turn notify New England Gas Company to respond and investigate.